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FAQ

Frequently Asked Questions

In this section you will find all the information necessary to enjoy a pleasant experience aboard our expedition cruise. We want your journey with us to be comfortable and, to avoid any setbacks, you must know all the details in order to plan your trip efficiently. Research everything, from what clothes to wear to the required documents you need for your trip to the end of the world.

 

  • Breakfast, lunch and dinner
  • Free Bar (when bartender is on duty)
  • Daily shore excursions as scheduled by the ships
  • Whisky and hot chocolate during the shore excursions
  • All onboard activities
  • Tips are not included

We do not have internet or wifi service onboard, however, it is possible to connect your electronic devices to an intranet called AustralisNet, which has interesting content about Patagonia and everything you need to know to enjoy your trip.

Shore landings at Cape Horn National Park is subject to weather conditions. The disembarkation success rate for this excursion last season was 70%.

The boarding fees are an additional cost to the airfare and are paid together with the ticket’s final value.

Port Fees

Total port fees per person for 2019-2020 bookings are as follows:

  • Punta Arenas to Ushuaia route: US$65
  • Ushuaia to Punta Arenas route: US$65
  • Punta Arenas to Ushuaia to Punta Arenas route: US$75
  • Ushuaia to Punta Arenas to Ushuaia route: US$75

These fees may be modified at the discretion of the authorities in Punta Arenas as well as Ushuaia.

Reciprcocity Fees

In order to enter Chilean territory, Australian citizens who embark with Australis must pay a customs reciprocity fee prior to boarding. This payment is only made in case the traveler enters Chile through the Arturo Merino Benitez International Airport, in Santiago. In case the entry to Chile is made through a point of entry other than the Santiago airport, this payment is not required.

In order to enter Argentinean territory, Australian and Canadian citizens who embark with Australis must pay the reciprocity fee online prior to boarding. This is a requirement to enter Argentina and the document must be surrendered to Australis at time of check in, otherwise you will be denied boarding.

The fee is mandatory and without it you will not be able to board.

This fee is mandatory and you cannot embark without it.

How I can pay the reciprocity fee?
1- Enter HERE 2- Register where SIGN IN appears or if you are already registered, enter your username and password.
3- Complete the form with your personal information and credit card number.
4- Print the voucher (this will be required at check in).

Reciprcocity-Fees

  • The legendary Strait of Magellan and Beagle Channel.
  • Glaciers and fjords of the Darwin Mountain Range
  • Beautiful flora and fauna: sub-Antarctic forests, seals, austral dolphins, albatross and cormorants, among a great diversity of maritime birds.
  • One of the largest Magellan penguin colonies in the Southern Hemisphere.
  • The legendary Cape Horn.

  • Ainsworth Bay
  • Tuckers Islets
  • Cape Horn
  • Wulaia Bay
  • Pia Glacier
  • Águila Glacier
  • Cóndor Glacier
  • Magdalena Islandv
  • Punta Arenas
  • Ushuaia

Smoking is only allowed in the ship's outer decks due to Chilean law 20.105, which forbids all smoking indoors.

Our ships do not have elevators or other equipment necessary for those with ambulatory needs.

All cabins are equipped with hair dryers.

Every ship is staffed with crewmembers who are prepared to provide first aid and care to passengers, should this be required.

  • Historic navigation routes
  • Flora and fauna of the Magellanic region
  • Glaciology
  • The Beagle Channel
  • Marine mammals
  • The Strait of Magellan
  • Magellanic penguins
  • Indigenous peoples of Patagonia

No, penguins are normally seen from early October through early April before they migrate to the north.

Our ships are equipped with a small souvenir store where you can purchase sportswear, souvenirs and other gift items created exclusively for Australis.

Tips are at the discretion of the passenger. But we suggest US$15 per day per passenger for the staff and crew, handed in at the reception desk on the last day of the cruise.

Patagonia's weather can change from day to day or even minute to minute. Expect a blend of sunshine, overcast, rain, wind and perhaps even a tiny bit of snow. During the cruise season, temperatures fluctuate between 5 and 15 degrees centigrade (41 and 59 degrees Fahrenheit).

We regret not being able to accept pets onboard.

Our ships and crews are not responsible for loss of money, travelers checks, jewelry or other valuables. For your comfort and security, safety boxes are available in each cabin.

The cruise lines (Transportes Marãtimos Terra Australis S.A.; Transportes Marã­timos Via Australis S.A. and Transportes Marã­timos Geo Australis S.A.) have insurance policies that cover civil liability for potential losses or damages that may be suffered by, or caused to, passengers and their properties onboard our vessels. Said liability is governed by the conditions of the sea transportation contract of passengers as outlined in your ticket, and by the pertinent regulations of the Third Book of Commercial Code of the Republic of Chile.

Notwithstanding, if a passenger wishes to be covered for health, death or other risks that could take place during the voyage, affecting the passenger or his/her goods, or whishes to have assistance in those events, it is recommendable that he/she acquire a special insurance policy risk with the company of his/her preference.

Cabins are equipped with 220 volt plugs. Plugs for both 220 volts and for 110 volts are found in the bathroom

Our official onboard languages are Spanish and English. However, you may find guides who speak French, German and Italian.

Items from the onboard shop (such as souvenirs, books and sportswear) can be purchased with Mastercard, Visa, American Express and Diners credit cards, travelers checks, U.S. dollars, Euros, Chilean pesos or Argentinean pesos.

According to the provisions of the National Forestry Corporation (CONAF), in the Protected Wild Areas of the Magallanes Region, the use of drones or any RPAS technology is prohibited.

On Magdalena Island the use of Selfie Sticks for cameras is prohibited, since they disturb the wildlife.

 
For further information
sales@australis.com
USA: +1 877 678 3772
EU: +34 934 970 484